The following is the basic amount of information that we require to give an estimate on an initial enquiry.
This will enable us to give a more accurate price.

1. Please supply a customer ref or order number.

2. Confirmation of site address ie. town or postcode also a level floor if known.

3. Indicate clearly whether it is supply only or supply and fit.

4. A product specification. ie. Lacobel splashbacks or 19mm toughened back painted worktops (at the initial enquiry stage it is not essential that we know which colour)

5. A set of clear drawings (plan view & elevation view ) showing panel sizes, there position in respect of kitchen and whether there are any cut outs for sockets, hobs, sinks or holes for hanging rails. Or any other fixture or fitting that may influence the fitting of the glass.

6. Regarding sink & hob cut outs we need to know the precise size of the cut out in the glass and whether it is inset or undermounted. This is important due to our manufacturing tolerances (see Installations).

7. All enquiries to be faxed or sent by e-mail or post.Please note that we DO NOT give quotes over the phone.
All e-mail enquiries to be followed up in hard copy.

8. Any drawings that need to be sent by e-mail, please send in PDF format. Alternately send hard copies in the post.

9. Please do not fax drawings for us to scale from as they shrink during the faxing process.

10. Please note that all our estimates are given on the information received and that the price may change subject to a site survey.

11. Any change in the layout, size, colour or cut out details made by any on site personel must be sent in writing to our estimating department ASAP as we will not be held responsible for alterations made without our knowledge.

12. For contract enquiries, we will need to have drawings of all styles of kitchen on the relevant enquiry and also a schedule of how many plots will be ready over an agreed period. ie. Can we survey and install 5 plots per site visit ?

WHAT IS INCLUDED IN OUR INITIAL ESTIMATES

In regards of supply only our price will be based on you supplying finished sizes or a full size rigid template, without any add ons or deductions, to be clearly marked with the customer ref and a product ref.

Also it is very important that ALL templates are marked as to which side is the face. A copy of your order is to be sentwith the template.

Our supply only prices are ALL on an ex-works basis unless clearly stated that delivery is Included. All our deliveries are carried out on a tailboard only basis unless pre-arranged. We will not carry glass into a property unless it has been agreed.
This is for health & safety reasons.

If you require a table top or breakfast bar glass panel as part of a supply and fit enquiry and it is of a fixed size, it is advisable to order this panel as soon as possible, even prior to our templating as we can then produce it to be ready for when our fitters attend site and install the splashbacks for instance.

If the finished size is only made available at the time of survey, then if we have to attend site to install Lacobel splashbacks and then make a further site visit to install the breakfast bar an additional charge will be made.

The standard packaging for our products are foam transportation pads, if you require additional packaging please let us know at this stage. Worktop panels will have a foam edge protection and will also be bubble wrapped.

Please note that it is our customers responsibility to check panels on receipt as we will not be liable for any damage or loss once our delivery note has been signed.

SURVEYS, SUPPLY AND FIT

Our supply and fit estimates will include the following costs, based on the information received. To attend site to survey / template as required to complete the job. To manufacture and supply the product in its standard production lead time and during our normal working hours.

To attend site to install during our normal working hours of 7.30am-4.30pm Monday to Friday

SURVEYS

All surveys and installations are programmed through our installations dept, and will normally require a minimum of 3 days notice to attend site. We will require a written instruction to attend site to survey / template giving the full site address and any site contact that may be relevant.

We will then fax back a confirmation of a date for us to attend site. If for any reason a proposed survey or fitting date need to be changed, it is to be done in writng to our installation department.

Our surveyors will be given a copy of our estimate and relevant drawings to assist them when carrying out the survey.
Should a set of drawings not be supplied or that there is no one on site to instruct us, we may not be able to take all the relevant information that we require.

Should we require a further site visit to obtain this information, then an additional charge will be made. We accept no responsibility for shortages or mistakes made if a detailed set of drawings are not made available or that there is not a qualified person on site to instruct us.

Any work that does not correspond to the original enquiry will be deemed as extras, this will be recorded on a separate sheet, which we will endeavour to get signed on site by whoever has asked us to survey the extra work.

If extra panels / work is required we will re-price to include it.
Please note that no manufacturing will take place until the cost of the extra work has been agreed in writing.

In order to obtain accurate sizes we will require the following,in regards of splashbacks. All worktops need to be fitted in their finished position. We will not take sizes if the worktops are not fitted,which may require a further chargeable visit to site.

All wall sockets are to be in their finished position with the cover plates on.In regard of any other fittings - i.e extractors or hanging rails or shelving, we require that the wall has been predrilled and plugged to allow us to take accurate positions for the holes in the glass.

If you wish for the glass to be fitted behind an extractor, it will need to be fitted to show where the fixings will be in the wall. Please be aware that your fitters will need to allow for the thickness of the glass & adhesive (6mm glass + 2-3mm of adhesive on standard splashback glass ) when setting out for the fitting of the extractor, but it MUST be removed prior to our site survey, this is to allow us to get accurate positions for the holes in the glass.

If we attend site and the extractor has not been removed, then we may have to return to site at a later date to carry out our survey, this will be chargeable. On completion of our survey, we will requote based on what is required. We will then require a written instruction / order for us to proceed.

On receipt of your order, we will contact you to agree on a suitable date for installation this will be based on the lead time for the products & work specified and our current workload.

Please note that our lead times, begin from receipt of your confirmed order at our installation department.

Any change in a prearranged fitting date is to be given in writing at the earliest opportunity to our installation department. The price will include for the removal & refitting of socket cover plates at your own risk on the basis that the power will be switched off for the duration of our work. We will also supply longer cover plate fixing screws should they be required.

This does not apply to contract jobs.as this will need to be carried out by qualified electricians.

We will also include for us to silicone point along the bottom edge only unless stated in our estimate. We do not include for us to supply or install any fittings unless agreed at the time of the initial enquiry.

We do not include for us to install either hobs, sinks or any other appliances.

We will require a signature on completion of our work prior to us leaving site. It is our customers responsibility to have someone available to sign off our work.If no one is available, we will call our customer to inform them that we have completed.

We will follow this up with a written notification that we have completed, once this has been sent, then we will not accept responsibility for any loss, damage or movement to glass panels, furniture or fittings on the relevant site.

Should protection for the glass be required, this will need to be stated in the initial enquiry.